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|What is hosted PBX?
A PBX, or private branch exchange, is an office phone system that provides your business with features like call transfer, call hold, call park, auto-attendant and voicemail-to-email. A hosted service means that we host the phone system in our Australian data centres, so you do not need to buy an expensive on-premise PBX.
How does hosted PBX work?
What are the benefits of hosted PBX?
What is the call quality like?
Can I keep my existing phone numbers?
|Can I keep my existing internet service?
Yes. We do not require that you purchase a dedicated internet service from us. We will perform pre-installation testing to ensure we can deliver high voice quality over any internet service provider.
How much internet bandwidth do I need?
What happens if my internet goes down?
What is SIP?
Do I own the handsets at the end of the contract?
Products & Services
|Can I use my existing voice-over-IP handsets?
Yes. Our platform will work with a wide variety of SIP-compliant handsets; however, we do not provide support for auto configuration, manual configuration or any operational issues encountered with these devices.
Do I need to purchase any extra equipment beyond the phone system?
Can I use my mobile phone number as an extension on the network?
Do you have Voicemail-to-Email?
Do you provide a Fax-to-Email service?
|Do you offer hunt groups?
Yes, we offer hunt groups at no additional charge. A hunt group can ring a group of phones on a sequential or simultaneous basis.
Do you offer 1300/1800 numbers?
Do you have an option for call recording?
Can I customise the settings on the handsets?
Can I change music on hold or auto attendant greetings?
Can I scale the phone system as my business grows?
Support & Maintenance
|If I have a technical issue who can I call?
For all technical enquiries please call our tech support hotline on 1300 328 016 (option 2).
If I need support after hours who can I call?
Do you provide insurance?
|What uptime guarantees do you provide?
We do not provide an uptime guarantee. However, our hosted PBX platform is a carrier diverse solution hosted in Australia’s premier data centres NextDC and Equinix. Dual points of presence across Melbourne, Sydney, Perth and Brisbane provide full redundancy. Check out our network for more details.
|Do you offer professional installation?
We offer a professional installation service as well as a ‘plug and play’ option for those who wish to self-install.
How long will it take for my system to be up-and running?
I have a firewall. Will this affect anything?
|Will my existing phone service be interrupted during set up?
No. Your new phone system will be installed and tested prior to switching off your existing set up. If you are porting numbers from another provider, we will work with you to arrange a suitable time during business hours to complete the switch. During this process users may experience a temporary outage for inbound calls of 5 minutes to 2 hours.
What should I do with my current (old) phone system?
Billing & Finance
|What payment options are available?
Our preferred payment method is direct debit. You can also pay your bill monthly by credit card.
When do I get billed?
Where do my bills get sent?
Where can I find my usage information?
How are excess charges billed?
|How are my call charges calculated?
We use per second billing, rounded to the nearest cent.
If I have a question or issue relating to my bill who can I call?
What if I need to cancel my service?
Is finance available?
Our Customer Terms
Download our full Customer Terms here.